The object of research is
The process of quality of passenger and clientele service at the airport
The aim of research is to
Airport aviation safety management based on the application of quality management.
CONSTRUCTING A SYSTEM MANAGEMENT OF AVIATION SAFETY AS A KEY ELEMENT OF AIRPORT SERVICE QUALITY
System of aviation safety (SAS), act of unlaw-ful interference (AUI), management of airport service quality
Main scientific results imply the following
The developed generalized aviation security system reflects the functional control and security actions of all elements of the system.
Scope of application
The use of group quality indicators allows to determine the degree of satisfaction of different categories of consumers of airport services.
Limitations for practical use
Formation of tariffs for airport charges for airports, taking into account the threat to aviation security.